IMPLEMENTATION OF THE PRINCIPLES OF PROCESS AND SYSTEM APPROACH TO MANAGEMENT QUALITY EDUCATION

The main objectives of the implementation of quality management systems is to provide high quality management of the organization as a whole and on this basis the formation of basic conditions for its progress. Process approach as a tool for creating and improving the system of quality educational organization has a high organizational and methodological potential. The introduction of the process approach provides a new quality management educational organization at the expense of the transparency of the functioning and management of processes and allows you to get on this basis, new opportunities for continuous improvement of the quality of education. This article describes the implementation of the principles of process and system approach to management through the development and implementation of quality management system in Penza State Technological University. The Model of quality management system based on the process approach, establishes relationships and interaction of processes for management activities, providing processes, including the management of resources, monitoring process, measurements and improvements, as well as the basic processes of life cycle of educational services. Full implementation of process and system approach provides the opportunity to implement educational organization planning, consistency in the implementation of processes to ensure the adequacy of corporate objectives, the validity of the allocation of resources, the possibility of continuous improvement.